Terms & Conditions
TERMS OF USE
These Terms of Use (“Terms”) govern your access to and use of the website www.dentara.in
(“Website”) and the dental healthcare services (“Services”) provided by Dentara (“we”, “us”, “our”).
By accessing, browsing, or using our Website or Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the Website or Services.
1. Eligibility
You must be 18 years or older to use our Website or avail our Services. By using Dentara, you confirm that you are legally eligible to enter into this agreement.
2. Services
Dentara provides dental, cosmetic, skin, hair, and related healthcare services through its clinics and online platforms. Services may change, be updated, or discontinued at our discretion.
3. Appointments & Booking
- Appointment requests made through the Website, App, or phone are subject to availability.
- Dentara does not guarantee confirmation of appointments.
- Appointments may be cancelled, rescheduled, or postponed due to unavoidable circumstances.
4. Online Payments
- Online payments are processed via third-party payment gateways.
- Dentara is not responsible for payment failures, delays, or issues caused by banks or payment service providers.
- Any disputes related to payment gateways must be resolved with the respective service provider.
5. Refund Policy
Refunds may be considered only in specific cases such as:
- Duplicate or incorrect payment
- Timely appointment cancellation (minimum 24 hours prior)
- Medical conditions making treatment unsuitable (with valid proof)
6. Treatment Disclaimer
- Medical and dental treatments depend on various biological and patient-related factors.
- Dentara does not guarantee specific outcomes for any treatment.
- Treatment results may vary from patient to patient.
7. Re-Treatment Policy
In selected cases, Dentara may offer re-treatment at its discretion, provided:
- The patient followed medical advice and appointments
- No external treatment was taken from non-Dentara clinics
- The request is made within a reasonable timeframe
8. Website & App Usage
- Any information on the Website or App is for general awareness and not a substitute for professional medical consultation.
- Features such as image uploads or treatment logs are for personal tracking only and do not replace physical examination.
9. Limitation of Liability
Dentara shall not be liable for:
- Any indirect, incidental, or consequential damages
- Loss of data or treatment dissatisfaction
- Website downtime due to technical or external issues
10. Termination
Dentara reserves the right to suspend or terminate access to the Website or Services if a user:
- Violates these Terms
- Provides false information
- Engages in fraudulent or abusive activities
11. Governing Law & Jurisdiction
These Terms shall be governed by the laws of India.
Courts located in India shall have exclusive jurisdiction over disputes.
12. Contact & Grievance Redressal
For questions, support, or grievances, please contact us at:
